Holland Hospital Earns Top Marks for Patient Experience and Safety

Tue, Mar 12, 2024
Healthgrades Patient Experience and Safety 2024

Only hospital in West MI to achieve both the Healthgrades Patient Experience Award and the Patient Safety Excellence Award, outperforming 98% of US hospitals 

HOLLAND, Mich., March 12, 2024 — Holland Hospital proudly announces that it earned the 2024 Patient Safety Excellence Award™ and for 16 years in a row (2009-2024), achieved the Outstanding Patient Experience Award™ from Healthgrades, the leading resource consumers use to find a hospital or doctor.

These achievements, along with other recent Healthgrades accolades including ranking #1 in Michigan in Surgical Care and Orthopedic Surgery plus recognition as one of America’s 50 Best Hospitals for Surgical Care, America’s 100 Best Hospitals for Orthopedic Surgery and America’s 100 Best Hospitals for Joint Replacement, reflect Holland Hospital’s commitment to providing safe and high-quality care for all patients. 

“This national recognition reflects Holland Hospital’s unwavering commitment to exceptional patient care and safety that is achieved through our investments in advanced technology and robust training programs that empower staff to deliver the highest quality care,” said Holland Hospital CEO Patti VanDort. “These awards are a testament to the incredible teamwork and dedication of all our staff and validation of our consistent focus on improving the health of the communities we serve."

Holland Hospital is the only hospital in West Michigan1 to receive both the Outstanding Patient Experience Award and Patient Safety Excellence Award in 2024 - one of only two hospitals in the state, and among fewer than 80 in the entire country. 

Similarly, Holland Hospital outperformed its peers–based on feedback from its patients–to achieve the 2024 Outstanding Patient Experience Award. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.** 

Not only can patients rest assured that they are receiving top-quality care at Holland Hospital, they also can be confident knowing the hospital is a national leader in cost-efficiency, working hard to help make the most of their health care dollar. The hospital ranks in the top 10 on these measures among the 2,500 hospitals evaluated by the Centers for Medicare and Medicaid Services. 

Earlier this month, the hospital also was listed among America’s Best-In-State Hospitals of 2024 by Newsweek, in which rankings were determined by surveys of health care professionals and patients, hospital quality metrics and patient-reported outcomes.

Holland Hospital and its providers are proud to be the lakeshore leader in quality, value and patient experience. Learn more at hollandhospital.org. To learn more about how Healthgrades measures hospital quality, visit healthgrades.com.


*Statistics are calculated from Healthgrades Patient Safety Ratings and Excellence Award Methodology, which is based primarily on AHRQ technical specifications (Version 2023.0.1) to MedPAR data from approximately 4,500 hospitals for years 2020 through 2022 and represent three-year estimates for Medicare patients only.

**To determine the leading hospitals for patient experience, Healthgrades applies a scoring methodology to ten patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s patients. To learn more about how Healthgrades evaluates patient experience, see the complete Healthgrades Outstanding Patient Experience Award Methodology. A patient-friendly overview of our methodology is also available here

1 West Michigan is defined as: Lake, Mason, Mecosta, Newaygo, Oceana, Osceola, Allegan, Barry, Ionia, Kent, Montcalm, Muskegon and Ottawa Counties in Michigan. 


About Holland Hospital
Holland Hospital, located in Holland, MI, is a nationally recognized leader in quality and value with advanced technology and extraordinary patient satisfaction. The independent hospital offers a full range of inpatient and outpatient services, multiple convenient locations and ready access to primary care physicians and experienced specialists. The hospital is also among just 14% of hospitals in the nation to earn the top CMS 5-Star rating and one of the few to consistently achieve the top rating since it was introduced in 2016. Holland Hospital’s workplace culture has made it one of the Best & Brightest Companies to Work For in West Michigan. For over a century, the hospital’s mission has been to continually improve the health of the communities we serve in the spirit of hope, compassion, respect and dignity. For more information, visit hollandhospital.org.  

About Healthgrades
Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and healthcare professionals. As the #1 platform for finding a doctor and as a leader in healthcare transparency, we help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content. Our health system, healthcare professional, and life sciences marketing solutions have been helping our partners reach and engage consumers who are on their way to the doctor for over 20 years. 

Jessica Meldrum
March 12, 2024
Healthgrades Contact: Maria Santucci