Your Best Value: Top Quality and Low Cost

Top quality health care doesn't have to cost more. If fact, it can actually cost less. At Holland Hospital, you'll find nationally recognized quality care at consistently lower cost. Simply put, we strive to deliver the best value for your health care dollar in everything we do. That's our value commitment to you.

Did you know:

  • Holland Hospital is the region’s lowest cost Medicare provider.
  • Holland Hospital is recognized as a preferred low cost, high quality provider by two of Michigan's largest insurance providers, Priority Health and Blue Cross Blue Shield.
  • Priority Health rewards its members for researching hospital costs and using low cost providers like Holland Hospital.
  • Holland Hospital is among the region's lowest cost providers for inpatient hospital care and high tech imaging and radiology services such as MRI and CT scans.

What's more, Holland Hospital ranks No. 6 in the entire nation among more than 4,000 hospitals for health care value, according to the government's Value-Based Purchasing program. More proof that you can get our award-winning quality care and a truly exceptional patient experience without paying more. Right here at Holland Hospital.

Price Transparency & Estimates

Quality is earning the satisfaction of our patients, time and again. The trust patients like you continue to place in us is how we truly measure our success. Keeping your trust also means helping you understand your care and treatment, as well as being transparent about hospital charges.

We're happy to provide an estimate of your procedure and/or hospital care costs. Just contact one of our pricing specialists who are ready to work with you to determine the estimated cost to you based on your specific situation.

Call our pricing specialists at (616) 394-3626 (Monday - Friday, 8 am - 4:30 pm).

Questions? We Have Answers

When it comes to health care costs and how they impact you, there's a lot to consider. Our goal is to reduce confusion and red tape, so you can focus on what matters most—getting and staying well. To learn more, we encourage you to review our frequently asked questions below:

Frequently Asked Questions

Why do I need to know about health care costs?

As with any major purchase, people have a right to know the cost associated with a procedure or medical treatment before they make the decision to move forward with their particular care plan. Whether you have private insurance, Medicare, a health savings account or high deductible plan, the cost you incur for your health care is ultimately your responsibility. Knowing approximate costs in advance can help you make informed decisions about your care and help avoid confusion later on.

What are hospital charges? What other charges might I incur?

During your hospital stay, a variety of doctors and medical professionals will take care of you. Some of these providers work in the hospital, while others work in medical offices that will bill you separately. As our patient, you should expect to receive two types of bills:

  • Hospital bills: Your hospital bill will only include services you received from Holland Hospital and our staff. It will include room or facility charges, certain hospital tests, etc.
  • Provider bills: You will also receive separate bills from your surgeon and other professionals involved in your care. Examples include emergency medicine specialists, anesthesiologists, radiologists, pathologists and other specialists.

Why are there separate charges?

To stay in compliance with Medicare rules, when you see a doctor in a hospital inpatient or outpatient department, doctor and hospital charges are billed separately. However, if you see a doctor in a private office setting, all related services and expenses are usually combined into a single charge.

Why is it challenging to determine hospital prices?

Prices for health services can be difficult to estimate because:

  • There are differences between what hospitals charge, what insurance companies pay, and what patients are responsible for.
  • Your treatment needs may not be known in advance—it's possible you may receive additional care or different care than what was expected.
  • Insurance coverage varies from patient to patient, even if you have the same insurance company and type of plan.
  • Your actual out-of-pocket costs depend on your specific deductibles, coinsurance and copays.

For the reasons above, Holland Hospital provides an average price that is most common for a given procedure or treatment. Since this is an average price, the cost may be lower or higher depending on your actual care. Remember, this price reflects our charges before insurance; your out-of-pocket costs after insurance will be different.

Is the amount I owe the same if I have health insurance?

The amount you owe will depend on what your insurance plan covers. It's advisable to contact your insurer directly to determine what services, tests and procedures are covered, as well as to identify any potential out-of-pocket expenses. You should also verify that your insurance company lists Holland Hospital as an approved, "in network" provider. If not, you may still choose Holland Hospital for your care, however you may be responsible for paying a larger portion of the charges.

Please note, when you call your insurance company, you may be asked to provide a procedure code. Your doctor's office can provide you with the correct procedure code.

What happens if I don't have health insurance?

Holland Hospital treats all who come to us seeking care, regardless of background or ability to pay. If you're experiencing financial difficulties, we can help. Our patient financial advocates can work with you to explore monthly payment plans or other financial assistance options. We can also help you apply for Medicaid or Medicare, should you qualify.

  • HELP Financial: We offer access to HELP Payment Plans, giving you up to three years to pay your Holland Hospital, Lakeshore Health Partners, Bone & Joint Center and Western Michigan Urological Associates balances

Please call our Patient Advocates at (616) 394-3626 for additional information on our financial assistance options or to be "pre-screened."

What other bills will I receive besides hospital bills?

Along with your hospital bill, you will also receive bills from your surgeon, emergency room doctors, anesthesiologist and/or radiologist. If you have questions about these charges or bills, please contact:

Anesthesiology: (800) 581-9044
Radiology (diagnostic testing interpretation): (616) 363-7229
Laboratory/Pathology (other testing interpretation): (616) 594-1876
Surgery/Specialists: Will vary by your type of procedure. Contact your surgeon's or specialists' office directly. If you don't have a surgeon or specialist and need a referral, our Find A Doctor link can help you get started.

How much is my copay/coinsurance/deductible?

Copays, coinsurance and deductibles are the portion of the medical bill you're responsible for, otherwise known as out-of-pocket costs. Generally speaking, a deductible is a fixed dollar amount you must pay out of your own pocket before your insurance will cover remaining eligible expenses. Coinsurance is typically a percentage that represents how much you will be required to pay and how much your insurance plan will pay toward your coverable medical expenses. (Deductibles are commonly used in conjunction with coinsurance.) Similar to a deductible, a copay or copayment is a fixed amount of money you must pay each time you need to use your insurance. Copays tend to be smaller dollar amounts (e.g., the fee you pay each time you visit your primary care doctor).

For more information about your copay, coinsurance or deductible responsibilities, we recommend contacting your insurance company.

What is a DRG, CPT or procedure code?

Diagnosis-Related Group (DRG) is a classification system that describes the major “products” that the hospital provides, such as a total hip/knee joint replacement or an appendectomy. These DRG codes are typically used with inpatient care to guide insurance reimbursement.

Current Procedural Terminology (CPT) codes are the standard for how medical professionals document and report medical, surgical, radiology, laboratory, anesthesiology, and evaluation and management services. These five-digit codes are typically used with outpatient care to guide insurance reimbursement.

Is there someone at Holland Hospital I can talk to about pricing information? Can I get an estimate for my procedure?

Yes, we'd be happy to help. Holland Hospital can provide you with a written estimate of charges for any service offered at our hospital. To request an estimate, call (616) 394-3626. When you call, please be prepared to provide:

  • The name of the procedure or treatment you will be having.
  • Any specific CPT codes on your physician order or given to you by your provider.
  • Your current insurance information.

Is there someone I can ask questions related to my billing?

Our Patient Financial Services experts are available to answer questions regarding your bill Monday-Friday, 8 am-4:30 pm. Simply call (616) 394-3122. You can also learn more about billing and/or pay your bill safely and securely online.

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