Stay Calm
Maintain composure and reassure patients and visitors that the situation is being handled by the appropriate authorities, with the safety and security of all personnel at the forefront of their minds. Reference scripting examples.
Stay Put
Movement throughout the facility is expected to be limited to only that which is essential to patient care.
Stay Tuned
Watch for updates and follow instructions. Routine calls or requests to Security and the affected department should be delayed until the 'All Clear' is announced.
Stay Safe
Be aware of your surroundings, do not let anyone into the facility who does not have a hospital-issued badge prominently displayed and if you see something, say something. Suspicious activity could be related to the situation at hand and should be reported quickly to Security or department leadership.
Contact Security Services:
Hospital Emergency: x3222
Security: x3736
Contact Security Services (outside calls):
Hospital Emergency: (616) 394-3222
Security: (616) 394-3736
Security Alert vs. Security Lockdown
Security Alert:
- Purpose: To inform the hospital community of a critical situation requiring a focused and dedicated response.
- Conditions: A non-routine, chaotic event with multiple dynamic elements.
- Does NOT include any clear or present risk of violence to patients, visitors or staff.
Security Lockdown:
- Purpose: To protect the hospital and its occupants from external threats of violence.
- Conditions: Active violence in the community or in immediate vicinity of the hospital.
- Actions: Exterior doors locked, all traffic redirected to the Emergency Department lobby.
- Staff with hospital-issued badges will still be able to gain access to perimeter doors equipped with a card reader.