Contact Patient Relations
We welcome your comments, concerns, and suggestions. Please note, all interactions with patient relations staff must be conducted in a respectful manner. Any incivility, including abusive or foul language will not be tolerated.
Phone: (616) 394-3742
Email: patientrelations@hollandhospital.org
Online Form: Submit Feedback
When reaching out, please include:
- Patient’s full name and date of birth
- Date of the experience or concern
- Department or location involved
- Names of staff (if known)
- A brief description of your concern or feedback
What Happens Next
Our Patient Relations team will:
- Speak with you or your representative to fully understand your experience
- Connect with staff and leadership involved in your care
- Follow up with you directly in writing
Please note: we aim to resolve concerns thoughtfully and thoroughly. While our goal is to respond promptly, the review of your concern may take 30 or more business days. You will receive written status updates during the review period and upon completion.