Your Experience Matters. We're Here to Listen.
At Holland Hospital, we’re committed to providing exceptional care in every interaction. If your experience didn’t meet expectations—or if you have feedback, questions, or concerns—we want to hear from you. Your voice helps us grow, improve, and continue delivering the compassionate, high-quality care our community deserves.
Contact Patient Relations
We welcome your comments, concerns, and suggestions.
Phone: (616) 394-3742
Email: patientrelations@hollandhospital.org
Online Form: Submit Feedback
When reaching out, please include:
- Patient’s full name and date of birth
- Date of the experience or concern
- Department or location involved
- Names of staff (if known)
- A brief description of your concern or feedback
What Happens Next
Our Patient Relations team will:
- Speak with you or your representative to fully understand your experience
- Connect with staff and leadership involved in your care
- Identify opportunities for improvement and share lessons learned
- Follow up with you directly
We aim to resolve concerns thoughtfully and thoroughly. Please allow up to 30 business days for a complete review. You may receive a phone call or written response once the process is complete.
Know Your Rights
Every patient has the right to respectful, safe, and high-quality care. Visit our Rights & Responsibilities page to learn more.