Holland Hospital 2020 Vision: Well into the future
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2020 Vision

At Holland Hospital, we strive to deliver the highest quality care, the latest technology and the best value for your health care dollar in everything we do.

In addition to our broad range of inpatient and outpatient services, our school nurses support over 12,000 K-12 students along the lakeshore. Home Health Services provides skilled care in the comfort of your home. Behavioral Health Services delivers crucial mental health care. Primary care physicians serve as your patient-centered medical home while our specialists ensure access to the expert care you need.

What matters most to us is your satisfaction. With you as our most valuable partner, Holland Hospital looks forward to building a healthier horizon for the communities we’re all proud to call home.

Our commitment to quality, technology, value and the communities we serve highlights our 2019 Community Report and guides us toward our 2020 vision—well into the future.

2020 Vision: Quality

2020 Vision: Quality

Our culture of quality guides everything we do. It starts with a friendly smile that welcomes you and the personalized attention you receive from our hospital team. Precise and effective treatment follows, thanks to the skilled providers who listen and care for you. And it’s apparent in our spotless facilities that surround you.

Each encounter is another opportunity to provide the very best care and an outstanding patient experience—reflecting our unwavering commitment to continuous quality improvement. We’re humbled to know that over 99 percent of our patients would use us again.

We’re among the few Michigan hospitals to consistently receive the top 5-Star quality rating from the Centers for Medicare and Medicaid Services. What’s more, we are recognized as the region’s low-cost provider and among the nation’s top hospitals for health care value.

From prevention and wellness to diagnosis, treatment and rehabilitation, we work across the care continuum to make sure people stay healthy now and well into the future.

2020 Vision: Technology

2020 Vision: Technology

Offering the latest technologies in robotic-assisted surgery, Holland Hospital is the only hospital in West Michigan with:

  • Mazor X™ Stealth Edition for precise spine fusion.
  • Mako Robotic-Arm assisted surgery for exacting joint alignment and comfort.
  • da Vinci® robotic surgical system for a wide range of complex minimally invasive surgeries—delivering less pain and quicker recovery.
  • Stryker 4K fluorescent imaging platform, the first hospital in West Michigan to have this fully integrated imaging technology.

We constantly evaluate new advancements in equipment, processes and information technologies, and invest wisely to deliver the best patient care and to make sure every dollar spent has real benefits for you. This ongoing pursuit is central to our leadership in serving the lakeshore area.

2020 Vision: Value

2020 Vision: Value

Every day, we’re called upon to deliver care that is both high quality and cost effective. That’s the meaning of “value”—getting the most from every health care dollar for you and your family.

It is good to know that Holland Hospital ranks near the top in the nation for health care value according to the government’s Value-Based Purchasing program, which encourages all hospitals to work toward more cost-effective health care. Our ranking confirms that you’re not only receiving quality care, but nationally recognized value as well.

We work collaboratively with businesses and payers, along with our medical staff, employees and volunteers, to deliver cost-effective, coordinated care, while consistently maintaining the highest quality standards.

Doing what’s best for you isn’t just great care, it’s also good business. We carefully evaluate our community’s health needs and offer services that grow with you into the future.

Well into the Future

Well into the Future

We believe superior service is only possible with a superior workforce. All our professionals are dedicated to helping continually improve the health of the communities we serve in the spirit of hope, compassion, respect and dignity.

While our goal isn’t to line our shelves with awards, the consistent recognition we’ve received reinforces our commitment to cultivating excellence, both in how we deliver patient care and support our staff.

Whether directly serving patients or fulfilling our mission behind the scenes, every physician, employee and volunteer makes a meaningful difference at Holland Hospital, now and well into the future.

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FY19 as reported

ambulance icon 0

emergency visits

stethoscope icon 0

urgent care visits

hospital icon 0


baby carriage icon 0


moon icon 0

overnight stays

house icon 0


hospital bed icon 0

surgeries & endoscopies


total joint surgeries




robotic-assisted surgeries

heartbeat icon 202/54 elective/emergent
PCI procedures*
*2018 calendar year


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home health visits

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in-home telehealth monitors

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school nurses

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students cared for

Quality Measures

of patients would use
Holland Hospital again

overall satisfaction with
Holland Hospital

would recommend Holland Hospital
to friends or family


FY19 as reported (in millions)


FY19 as reported (in millions)

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