Rights & Responsibilities
It is our goal to provide you and your visitors with quality service and
the most positive experience at all times.
Your comments and
suggestions can help us improve our service. While in
the hospital, you may request that a representative meet with you in
your room. If your concern is immediate or you are not comfortable
talking with your nurse, call the hospital operator (dial 0) and ask to
speak with the Patient Care Coordinator. You may also at any time
express your concerns by filing a written or verbal complaint/grievance
with our Patient Relations Department.
Holland Hospital provides language services for clinical interpretation free of charge to Limited English Proficient (LEP) patients and those with sensory limitations, including deaf and blind individuals, who request interpretation assistance. These services are available at all times at all Holland Hospital locations 24 hours a day, free of charge, upon patient request. Bilingual hospital staff may interpret. Patients may also request a family member, friend, or minor to interpret. Holland Hospital will ensure that all vital documents are translated accurately into the primary language of LEP patients.
Speak up if you have questions or concerns, and if you don't understand, ask again. It's your body and you have a right to know.
- Don't be afraid to ask about safety. Tell the nurse or doctor if you think you are about to receive the wrong medication.
- Don't hesitate to tell the health care professional if you think he or she has confused you with another patient.
Pay attention to the care you are receiving. Tell your nurse or doctor if something doesn't seem quite right.
- Expect health care workers to introduce themselves when they
enter your room, and look for their identification badges.
- Notice whether your caregivers have washed their hands. Hand
washing is the most important way to prevent the spread of infections.
- Know what time of day you normally receive a medication. If it
doesn't happen, bring this to the attention of your nurse or doctor.
- Make sure your nurse or doctor confirms your identity before he or she administers
any medication or treatment.
Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.
- Ask your doctor about the specialized training and experience
that qualifies him or her to treat your illness.
- Gather information about your condition. Good sources include your doctor, respected websites and support groups.
- Write down important facts your doctor tells you, so that you
can look for additional information later.
- Thoroughly read all medical forms and make sure you understand
them before you sign anything. If you don't understand, ask your doctor
or nurse to explain them.
Ask a trusted family member or friend to be your advocate.
- Your advocate can ask questions that you may not think of while you are under stress.
- Your advocate can also help remember answers to questions you have asked, and speak up for you if you cannot.
- Make sure this person understands your preferences for care and your wishes concerning resuscitation and life support.
- Make sure your advocate understands the type of care you will
need when you get home. Your advocate should know what to look for if
your condition is getting worse and whom to call for help.
Know what medications you take and why you take them. Medication errors are the most common health care mistakes.
- Ask about the purpose of the medication and ask for written
information about it, including its brand and generic names. Also
inquire about the side effects of the medication.
- If you do not recognize a medication, verify that it is for you.
Ask about oral medications before swallowing, and read the contents of
bags of intravenous (IV) fluids. If you're not well enough to do this,
ask your advocate to do this.
- If you are taking multiple medications, ask your doctor or
pharmacist if it is safe to take those medications together. This holds
true for vitamins, herbal supplements and over-the-counter drugs, too.
Participate in all decisions about your treatment. You are the center of the health care team.
- You and your doctor should agree on exactly what will be done during each step of your care.
- Know who will be taking care of you, how long the treatment will last, and how you should feel.
- Understand that more tests or medications may not always be
better. Ask your doctor what a new test or medication is likely to
- Keep copies of your medical records from previous
hospitalizations and share them with your health care team to give them a more complete picture of your health history.
- Don't be afraid to seek a second opinion. The more information you have about
the options available to you, the more confident you will be in the