After you've received medical services, Holland Hospital will submit your medical bill to your insurance company. Depending on your coverage, you may still be responsible for deductibles or copayments.
The hospital allows a reasonable amount of time for your insurance to pay the claim. Then you will receive a bill for the remaining balance due, or for the total amount due if you have no insurance.
If You Have No Insurance
Holland Hospital expects payment in full prior to the time of service unless other payment arrangements are made. Our Patient Financial Services staff will do our best to provide you with an Estimated Amount Due for your service. For non-emergency elective services, we expect you to pay the “estimated” charges at least one week prior to the date of your procedure. Holland Hospital offers a 20% “Uninsured Discount” to those who are uninsured at the time of service. This “Uninsured Discount” is applied to your account when you receive your initial statement.
If you cannot pay the Estimated Amount Due in full, we require a deposit equal to 50% of the estimated charges, and arrangements for the unpaid balance to be paid within thirty days of the date of service. Depending on your personal financial situation, you may qualify for other payment options or financial assistance.
Explanation of Benefits (EOB)
Your insurance company may send you an Explanation of Benefits (EOB) showing which services were paid, and the amount. This is not a bill, but simply a statement showing what insurance will pay and the balance that may be the patient’s responsibility.
To Request an Original Bill
If you need an original bill, contact our Patient Financial Services office at (616) 394-3122(616) 394-3122
. Please note: Holland Hospital is unable to supply an itemized and/or summary bill suitable for submitting a claim to your insurance company if an unpaid balance remains on your account. Contact us if you would like us to submit the insurance claim on your behalf. If you wish to pay the bill in full, a receipt will be provided that will be acceptable to submit to your insurance company. (Michigan Medicaid regulations prohibit the hospital from providing recipients with an itemized bill.)
If you provided additional insurance information, the hospital will bill your secondary insurance for any unpaid balance. Your insurance should process and pay secondary claims within thirty days from the date of the original insurance payment. Please be aware that some secondary insurance companies send payments directly to you, the patient. If you receive a check from your insurance carrier, please endorse the back of check by adding PAY TO HOLLAND HOSPITAL ONLY and send it, along with a copy of your Explanation of Benefits, to:
PO Box 77000
Detroit, MI 48277-0538
If you have questions or concerns about your bill, call Patient Financial Services. Our staff is available to assist you with making payment arrangements for the portion of your claim that is your responsibility.
If you have questions about your eligibility, coverage limits, or how much your insurance company paid on your claim, please contact your insurance company. Contact information can usually be found on your insurance card.