Your insurance was billed for the services you received. Insurance companies will process and pay claims right away. However, if after two weeks your insurance has not yet paid your claim it could mean that they are having difficulty processing your claim, or may need additional information from you to complete their processing, such as Coordination of Benefits, accident details, student status, etc. The hospital does not have access to your insurance policy information and, therefore, unable to answer questions related to your specific coverage. If you would like an update of the status of your claim, we suggest that you call your insurance as quickly as possible.