Mission, Vision & Values
 HOLLAND HOSPITAL MISSION
To continually improve the health of the communities we serve in the spirit of hope, compassion, respect and dignity.
OUR VISION
In partnership with our medical staff, to be the pre-eminent stand-alone hospital in West Michigan as measured by benchmark customer service, business growth, financial performance and clinical excellence.
Vital goals to meet our vision are to:
- Delight the Customer
- Demonstrate Medical Quality
- Reduce our Costs
- Grow the Business
CORE VALUES – THE 4 Cs
Holland Hospital’s values and expectations regarding employee satisfaction and performance can be wrapped around the FiSH® philosphy in our four Cs.
Creativity (Play)
Enjoy what you do. Continuously improve your skills/competencies. Recognize and celebrate successes. Ask questions and be solution-focused. Always use resources innovatively and creatively.
Commitment (Choose Your Attitude)
Strive for the highest quality in everything you do and be intolerant of “good enough.” Support the success of the system at work and outside of work. Be accountable and responsible for your actions, behavior and decisions. Help others to be successful. Be receptive and responsive to change. Always think safety.
Customer Service (Be There)
Place the patient’s/customer’s needs first. Respond to patient/customer requests promptly. Treat others as we wish to be treated. Respect confidentiality and the right to privacy. Maintain a positive attitude in all personal interactions.
Communication (Make Their Day)
Communicate honestly and openly, and with empathy and tact. Listen to others. Resolve conflicts constructively. Smile – a lot.
|
