Q: Why did I get a bill?
If you have no insurance, or if a balance remains on your account after your insurance has paid, Holland Hospital routinely sends a statement or letter to inform you of the status of your account. These monthly statements or letters contain important information about the services that were rendered, a listing of all payments and adjustments made since the last statement, and important messages or instructions related to status or condition of your account.
Q: What services did I receive and when?
Your first statement will include the date, description and amount of the charges for services rendered to you. Each monthly statement thereafter will include changes to your account such as any additional charges, payments from you or your insurance, or any adjustments or allowances applied to your account since your last statement.
Q: How much did my insurance pay?
Your statement will show the payments made by your insurance as of the date of the statement. You may receive an Explanation of Benefits (EOB) from your insurance explaining exactly what services were paid and how much was paid. It will also tell you if any portion was assigned as "Patient Responsibility", such as yearly deductibles, coinsurance or co-pay amounts. If you did not receive an EOB or you have questions about information on your EOB, please contact your insurance company directly.
Q: Why hasn’t my insurance paid?
Your insurance was billed for the services you received. Insurance companies will process and pay claims right away. However, if after two weeks your insurance has not yet paid your claim it could mean that they are having difficulty processing your claim, or may need additional information from you to complete their processing, such as Coordination of Benefits, accident details, student status, etc. The hospital does not have access to your insurance policy information and, therefore, unable to answer questions related to your specific coverage. If you would like an update of the status of your claim, we suggest that you call your insurance as quickly as possible.
Q: Why didn’t my insurance pay more?
Occasionally, your insurance may assign a portion of your “Allowed Amount” as “Patient Responsibility,” such as deductibles, coinsurance or co-pay amounts. If you did not receive a copy of your Explanation of Benefits (EOB) please call your insurance directly.
Q: Does the hospital accept credit cards or debit cards?
es, Holland Hospital accepts MasterCard, Visa, Diners Club and Discover Card credit cards. You may also pay by electronic check. You can pay your bill online or by calling our Patient Financial Services Center at (616) 394-3122.
Q: I have no health insurance. Can I get a discount on my bill?
Holland Hospital offers a 20% discount to uninsured patients. This “Uninsured Discount” applies only to those patients having no health insurance or Medicaid coverage of any kind at the time of treatment. This discount does not apply to balances remaining after insurance payment, or certain excluded services.
Q: Does the Hospital offer financial assistance?
Holland Hospital offers several forms of financial assistance to patients. We can assist in the completion and submission of Michigan Medicaid Applications, and, we can also offer limited financial assistance in the form of Uncompensated or Charity Care based on the income and family size. Patients and families must meet Federal Poverty Guidelines published annually by the Federal Government, and provide verification of income, address, and assets in order to be approved. Applications are made available by request and must be approved.
Holland Hospital has representatives available to discuss your account Monday through Friday, 8:00 a.m.–5:00 p.m. Please call our Patient Financial Services Center at (616) 394-3122 for assistance.
Q: Why do I also get bills from my doctors, emergency physicians, West Michigan Pathology or Advanced Radiology?
A: The statement you receive from Holland Hospital includes only those services provided by the hospital or one of its affiliates. It does not include physicians, radiologists, anesthesiologists, pathologist, or other medical professionals not affiliated with the hospital. You may receive a separate bill for their services.
Q: Can you send me an itemized bill?
A: Your first statement included the date, description and amount of the charge for services rendered to you. Each monthly statement thereafter included any changes made to your account, such as any additional charges, any payments, either from you or your insurance, or any adjustments or allowances applied to your account since your last statement. If you do not have your statements, we will be happy to send you a copy of your original statements. Please call our Patient Accounts Office at (616) 394-3122, or e-mail us at firstname.lastname@example.org.
Q: I am coming in for a surgical procedure. Can you tell me how much it will cost?
A: We can provide a written estimate of Hospital charges (physician charges are handled separately). Contact our Patient Financial Services Center at (616) 394-3122.
Q: How can I find out if my insurance is accepted at Holland Hospital?
A: Holland Hospital accepts Medicare, Michigan Medicaid, Michigan Blue Cross Blue Shield, Priority Health, Holland PHO and most commercial insurances. However, if you want to be sure that your insurance will be accepted, we advise you to call your insurance company and ask if Holland Hospital is an approved provider, and also verify that the service you are scheduled to receive is a "covered service." You may also go to your insurance company's web site to access their Approved Provider List. Please see Before Receiving Services.
Q: Why didn’t Medicare cover all of my pharmacy charges?
A: The Medicare program provides limited benefits for outpatient prescription drugs. The program only covers drugs that are furnished “incident to” a physician’s service provided the drugs are not usually “self-administered” by the patients who take them. There is no coverage for “self-administered” drugs under Medicare Part D